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  • Individual Investor
  • Intermediary
  • Manulife Financial Planning Manager

FAQs

Yes, you may open one “Trade-based Account” or one “Asset-based Account” or both types of account in your name. You may also open joint accounts with different persons, but each joint account is held by no more than two persons. However, you can open no more than one account of the same type. Likewise, the same joint holders cannot open more than one account of the same type.

No, assets cannot be transferred across accounts.

When you open a Manulife InvestChoice Account, multi-currency (HKD, USD, CNY, EUR, and AUD) Cash Account held in the name of Manulife Investment Management (HK) Nominee Limited on your behalf is immediately available to facilitate your subscription, switching or redemption of funds. The Cash Account will receive interest monthly based on monies held in it.

Please refer to the fund fees page for details.

You can choose the following payment methods in Manulife InvestChoice:

  1. Cheque
  • Write a cheque made payable to “Manulife Investment Management (HK) Nominees Limited”. The cheque should be issued by you as the holder of Manulife InvestChoice account and you need to write down your relevant Cash Account number on the back of the cheque.
  • Upload an image of the cheque to our online platform – Manulife iFunds and mail the cheque to: 
    Manulife Investment Management (Hong Kong) Limited 
    23/F., Manulife Tower, One Bay East 
    83 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong 
    Attn: Wealth Operations Department (Manulife InvestChoice)
  • Cheques or bank drafts drawn outside of Hong Kong are not accepted
  1. Faster Payment System (FPS)
  • Save the QR code from the online platform – Manulife iFunds.
  • Scan the QR code with your bank’s FPS app and choose Pay by QR Code.
  • Follow the instruction in your bank’s FPS app and complete the procedure.
  1. Transfer Money through e-Banking
  • The full name(s) of the account holder(s) must be shown on the money transfer advice.
  1. Electronic Direct Debit Instruction (eDDI)
  • eDDI is available upon the successful set-up of an electronic direct debit authorization (eDDA).

You can set up one or more DBA for receiving withdrawals from your Cash Account and the money will be paid by direct deposits to your DBA rather than by cheques. A DBA can also be used for top up of your Cash Account. Each DBA must be in the name(s) same as the account holder(s). For a joint account, the DBA should be held in the same names of all the joint holders.

You can choose to receive dividends paid directly to your cash account or have dividends reinvested as units in the same fund.

All valid dealing instructions received by the Hong Kong cut-off time (3:00pm) on a dealing day will be processed on that day. Instructions received after the said cut-off time or on a non-dealing day will be processed on the next dealing day. Please note that the actual receipt days of redemption proceeds may differ depending on the fund provider.

The online platform, Manulife iFunds is compatible with recent versions of mainstream modern browsers, such as Chrome version 70+, Safari version 10+ and Microsoft Edge. At a minimum, a Wi-Fi or 4G connection is recommended.

When you have entered your password incorrectly for 3 times, a “Login Failed” system message will be shown in red: 

"The credential you entered does not match with our system and the account has been suspended. You can click on "Forgot password" to reset password and access your account again afterward."

Please click "Forgot password" to reset your password before accessing your account again.

Please contact your Manulife Financial Planning Manager. If you don’t have a Manulife Financial Planning Manager, please make an appointment.

FAQ for Manulife Funds* Account Holders

*Manulife Funds mean Manulife Advanced Fund SPC (“MAF”), Manulife Global Fund (“MGF”) and/or Manulife Hong Kong Series (“MHK”).

An eligible account holder of Manulife Funds* can open a Manulife InvestChoice Account and transfer all the existing fund holdings into the new account via a simplified account transfer process.

Normally fund units transfer will be processed within 5 business days after the new account is opened and the account holder’s online instruction (and signed Fund Units Transfer Form with regard to Manulife Hong Kong Series) is accepted and, if applicable, after the account holder’s  receipt of the latest dividend reinvestment.

Please note that during the transfer process, you cannot switch or redeem the fund units concerned. Nevertheless, you can instruct fund subscriptions and deposit monies to your new Manulife InvestChoice Accounts. 

The transfer does not involve buying or selling fund units and the value of your fund units upon and after completion of the transfer will be included in the daily balance of your Manulife InvestChoice Account.

The simplified transfer process will automatically close your existing Manulife Funds* account(s) and, if applicable, terminate the related client agreement after all the fund units are successfully transferred into your Manulife InvestChoice Account.

You will receive paper confirmation(s) in regards to fund units transferred out of your Manulife Funds* account(s), and email notification(s) in regards to the successful transfer(s) of the fund units into your Manulife InvestChoice Account. 

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